Frequently asked questions

Electronic tolling allows toll payments to be handled automatically through a device installed on board the vehicle, with no need to pay manually at the toll booth.

The service is aimed primarily at transport companies and professional operators running heavy goods vehicles on toll motorway networks.

Electronic tolling simplifies toll management, reduces the manual operations required of the driver and makes it possible to centralise the management of journeys and their related costs.

The Telepass K1 is an on-board unit for electronic toll payment, designed for heavy goods vehicles.

It allows a single device to be used on the enabled tolling networks in several European countries.

Before setting off, check that the device is properly powered, that it is not showing any error warnings and that the vehicle data is correct.

Yes. The K1 must be properly connected to the vehicle's power supply in order to work.

The device must be installed following the instructions provided by Co.L.Se.A. and by the manufacturer.

Correct installation is essential for the service to work properly.

The device detects journeys through the technologies used by the network concerned, such as radio systems, free-flow gantries and satellite technology, and allows the related toll to be managed automatically.

Coverage depends on the networks and services included in the contract.

Before setting off, it is advisable to check that the country and the network you intend to use are covered by the service.

The K1 allows tolling services to be used on the enabled networks in several European countries.

Coverage may vary depending on the services activated and the networks available.

The K1 is intended for heavy vehicles using the tolling services provided for in the contract.

The device configuration must always match the characteristics of the vehicle.

Yes. The service can be used to manage fleets made up of several vehicles.

Delivery times depend on the activation procedure and on the delivery method.

To find out the timescales applicable to your request, you can contact Co.L.Se.A.

To request the service and the device, you can contact Co.L.Se.A. through the dedicated channels.

Our team will guide you in choosing and activating the service best suited to your company's needs.

No. Each country may have different toll systems, detection methods and networks.

The device works on the enabled networks provided for by the service.

Coverage depends on the services activated and on the tolling networks available.

Before travelling abroad, it is advisable to check the coverage of the country and of the network you intend to use.

The number of axles must be updated whenever the vehicle configuration changes, for example when a trailer or semi-trailer is coupled or uncoupled, where the system in use requires it.

Weight can be a relevant parameter for toll management in some countries.

Before setting off, it is therefore important to check that the figure set is up to date and correct.

The number of axles can affect the vehicle's classification and the calculation of the toll.

It is therefore important that the figure set on the device always corresponds to the actual configuration of the vehicle.

The device must be used in accordance with the terms of the contract and matched to the correct vehicle.

If the vehicle is replaced, the vehicle data must be updated beforehand.

If the device is not detected, follow the procedures of the network you are travelling on and check the status of the device.

If problems persist, contact customer support and follow the emergency procedures in place in each country

Journey and toll data can be consulted through the tools made available by Co.L.Se.A. in the Customer Area.

The toll is recorded by the device and handled according to the payment and invoicing terms set out in the contract.

No. Each country may use different toll systems and arrangements.

The device handles journeys on the networks covered by the service according to the applicable rules.

Before departure, check that:

• the country is covered by the service;
• the device is active;
• the device is properly powered;
• the vehicle data is up to date;
• the vehicle configuration is correct.

Yes. The K1 is designed for electronic tolling on the enabled networks in several European countries.

The documentation and instructions for the device are available through the channels made available by Co.L.Se.A.

Contact Co.L.Se.A. promptly to report what has happened and to check the procedures for blocking and replacing the device.

Check the power supply, the installation and any warnings shown on the device.

If the problem persists, contact customer support.

Members can access the services available through Co.L.Se.A., including electronic tolling services, fuel solutions and financial services connected with road haulage, under the applicable terms.

For the up-to-date list of the documents required, contact Co.L.Se.A. (registration with the Register of Road Hauliers, registration with the REN)

To join Co.L.Se.A., you can contact our offices through the channels listed on the website.

You will be given all the information needed to complete the membership procedure.