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User Manuals, Guides and Instructions

• User Manual: HUB4Trucks An overview of the features of the new remote fleet monitoring dashboard
• Extended Weight Declaration in Switzerland Discover the new Extended Declaration feature for the Swiss toll domain.
• K1 Safety notice Safety warnings and essential instructions for using the Telepass K1 device correctly and in compliance with travel regulations
• K1 User manual Telepass SAT K1 user manual: warnings, settings, Telepass Truck app
• K1 Installation Installation manual for Telepass SAT K1: device installation, maintenance, and disposal
• Telepass SAT Instructions for use for Telepass SAT, on-board device for electronic toll collection
• Telepass Website Guide Instructions for registering and using the Telepass website

Procedures

• Emergency Procedures General guide to emergency procedures, Country by Country, in the event of device malfunction
• Complaint Form - Croatia Complaint form for problems generated by toll collection in Croatia
• EETS Users' Claims in Denmark Process Map and Mandatory documentation by claim category
• Application for toll refund in Germany Files to be completed for reimbursement requests relating to Germany
• Skytell - Consent Form for Scandinavian Countries Complaint for traffic violation fine
• SUISSE HVC EETS Users Complaints Review of complaints and forwarding to the FCA (Federal Customs Administration)
• Telepass Request Form - Other Countries General technical analysis and malfunction module